Brand Partner Handbook

QUESTIONS? Contact your Sponsor or Member Support if you need assistance. NOTICE: The instructions in this document pertaining to the Back Office are specifically for the original Legacy Back Office. Once our New Back Office system launch is complete, we will update this document. Until then make any changes to your account in the Legacy Back Office. If it defaults to the New Back Officedashboard when you log into your account, it’s easy and quick to switch to the Legacy Back Office(instructions are provided in the “Back Office” section below).

Brand Partner Handbook (Distributor FAQs and How To’s)

Section 1: Member Support If I have questions, where can I get help?When you’re first getting started, the best place to get direction is to contact your personal B-Epic representative (Sponsor). Their contact information is listed in the Welcome letter emailed to you when you signed up for B-Epic.Another quick and easy way to find answers to common questions is to check out the frequently requested items and member resources linked to on the Bepic.com Support page. We recommend all distributors go through this complete handbook as well as the “Getting Started Checklist” as soon as possible. All the documents provided on the Bepic.com Support page can be downloaded for business use. Also, to ensure you get timely updates from Corporate, LIKE and FOLLOW our official B-Epic Facebook page at www.facebook.com/bepic100epic and/or Instagram profile at www.instagram.com/bepic100epic. How do I contact Member Support?If you need assistance from Member Support, you can submit a support ticket via the Back Office online dashboard, and our staff will respond (in the online support ticket system) as quickly as possible (usually within 24 business hours). Instructions for this are provided below in this section. Or you can call Member Support at 888-335-7493 during business hours: 8 am to 5 pm Monday thru Friday, Mountain Time. Please note, we are closed on USA holidays.•IMPORTANT: We ask that you respond immediately to any requests or issues to avoid delays in processing and shipping of your order.How do I submit a Support Ticket?Log into your B- Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, click on “Help”, then click on “Contact Support”. In the large white text field (box), type in your request/inquiry, then click on the “Submit Your Suggestions” button. For fastest response, include all key details in your support ticket. If your request involves a specific order, list the order number. If you are inquiring about another account (i.e., not the one you are logged into when you submit the support ticket), list the applicable username.A member of our support staff will respond (in the online support ticket system) as quickly as possible – usually within 24 hours during business hours. When Member Support responds, you will be alerted via an automated email. But, do NOT reply to that email (it is not connected to a live person). Instead, log into your Back Office Support Tickets to view our reply and respond there. •IMPORTANT: After following any instructions given to you by Member Support, be sure to let us know that you have completed those steps, so we can assist you with the next steps as applicable. If you do not notify us, we will not know you are ready to proceed.

Section 2: Account DetailsAlso refer to “Brand Partner Code of Ethics” posted on the Bepic.com Terms and Conditions page. What is my username?Your username is your unique identifier as a B-Epic member. You created your username when you first signed up for B-Epic. You need it to access your online account / Back Office, sign up new customers and distributors, and get assistance from Member Support. Also, your username is used at the end of your personal B-Epic website URLs in order to link them to your account. Your B-Epic username is listed in the Welcome letter emailed to you when you signed up for B-Epic. Keep it somewhere safe for future reference. For reference, it is also listed at the top of the Your Account Profile screen in your member account / Back Office.Can I change my username after I have signed up? There is no setting to change the username in your Back Office. So, if you need to change it, contact Member Support.Some tips on choosing a good username.Choose a username that will represent you well since it will be seen by others as part of your website URLs.The best usernames are easy to remember and simple to type. Do not use an email address for your username. Do not use symbols, special characters, or non-English characters in your username; using them will cause issues in the system. Also, use of the “BEPIC” company name is not permitted in usernames. Lastly, just an FYI, usernames are not case sensitive.What is the Sponsor Code? When you sign up a nother distributor or customer, the system may prompt them to enter a Sponsor Code on the online sign-up form. They need to enter your username as the Sponsor Code to ensure they are placed in your organization (and not in another Brand Partner’s inadvertently). What is the minimum order I need to keep my B-Epic account active?To maintain an active account with B-Epic, you need a qualifying product pack order (40 PV or higher) each calendar month. (FYI, this applies to all distributors. But it does NOT apply to retail customers; there is no monthly minimum order requirement for customers to keep their account open.) •IMPORTANT: In order to qualify for ranking, commissions, and bonuses, the PV and CVrequirements must be met by a single product pack’s point value. In other words, it does not work if you mix and match different product packs of lower point values in order to reach the total PV and/or CV point value requirements to quality for the applicable ranks, commissions, and bonuses. The point values of separate product packs are NOT summative nor cumulative for monthly qualification purposes.Be advised, if you signed up with a free trial distributor account, you need to upgrade your account with a qualified monthly personal order within 30 days to stay active. More information is provided in the “Upgrading an Account” section below.

Where can I see my current rank?Your current qualified rank and rank advancement details are listed in your member account / Back Office.To view this information, log into your B-Epic member account / Back Office. It is listed at the top of the right-hand side on the main screen under “Rank Advancement”.For more information about rank qualifications, commissions, bonuses, refer to the “B-Epic Brand Partner Compensation Plan” linked to on the Bepic.com Support page.Where do I enter my Tax ID or Social Security Number?Brand Partners are independent contractors and as such are responsible for paying taxes pertaining to their B-Epic business. Therefore, make sure you have added your Tax ID or Social Security Number to your B-Epic Account Profile. To do this, log into your B-Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, click on “Home”, then click on “Account Profile”. Then, on the Your Account Profile screen, scroll down to “Tax ID Number” (towards the bottom). Type your Tax ID or Social Security Number into the field. Then click on the “Save Profile” button.

How do I access my B- Epic account? Follow the instructions for logging into the Back Office provided in the “Back Office” section below.What if I don’t remember my username?Your B-Epic username is listed in the Welcome letter emailed to you when you signed up for B-Epic. Keep it somewhere safe for future reference. (FYI, usernames are not case sensitive.)If you cannot find that email, call Member Support so we can help you. Or you can have your Sponsor or another Brand Partner contact us on your behalf. In this case, they will need to provide us with your full name and the email address associated with your account. •CAUTION: If you cannot remember your username, do not create another account. If you do, it will not be linked to your original account for orders, commissions, upline/downline, etc.What if I forgot my password? Your original password is listed in the Welcome letter emailed to you when you signed up for B-Epic. But, if you have changed it since first joining B-Epic, the password listed in the original letter will no longer be valid.If you need to reset your password, go to www.bepic.com and click on “Member Login” in the upper right-hand corner of the website. Then on the Member Login screen, click on “Forgot Password”. On the Forgotten Password screen, type in your username and the email address associated with your account, then click on the “Continue” button. Next, the system will email to you the instructions for how to reset your password. Be advised that for security reasons, information about the passwords can only be sent to the email address on file for the account. After prompting the system to do a password reset, check your inbox for the email from B-Epic with instructions for what to do next. Once you have reset your password, keep it somewhere safe for future reference.Be advised that passwords ARE case sensitive. What happens if I get locked out of my account?If you try to log into your account 5 times with incorrect information, the system will automatically lock the account access for 24 hours. This is for security reasons and cannot be overridden. Therefore, if you have made four failed login attempts, do not try logging in for a fifth time. Instead, call Member Support so we can help you. Or you can have your Sponsor or another Brand Partner contact Member Support on your behalf. They will need to provide us with your full name and the email address associated with your account. How do I terminate my account? You can voluntarily close your account at any time and for any reason. You can re-apply for a new account three months from the date of the termination. For more information, refer to the “Cancellation Policy” posted on the Bepic.com Terms and Conditions page.

To terminate your B-Epic account, submit a Support Ticket in your Back Office requesting an account closure. Be sure to list the username of the account to be closed. The account termination will be effective immediately. Although, be advised that processing of the termination request may be delayed until the following month if there is current Volume in the account.•IMPORTANT: Be aware in order for an account termination to include your next shipment, it must be made at least 24 hours in advance of the order being processed. An order cannot be canceled once it has shipped; if a delivery tracking number has been assigned to your order in your Order History (in your B-Epic Back Office), it is too late to cancel that order. So, if you do not want to keep the product shipped to you, you would need to do a return and refund request, if eligible (eligibly requirements and instructions are provided in the “Returns and Refunds” section below).

Section 4: Back OfficeWhat is the Back Office?The Back Office is the online dashboard for your B-Epic account. It functions as a central hub for the business, marketing, and ordering systems. From their B-Epic member account / online dashboard, you can place and track your orders, manage your marketing system and autoresponder, overview your account balance and request commission payouts, view your customers and team member, manage your monthly autoship subscription, change your shipping information, submit support tickets, and more.Where can I learn more about how to use my Back Office?As soon as possible, we recommend looking around your B-Epic Back Office and checking out everythingavailable to you there. Many of the Back Office’s most common features and frequently asked questions are explained in this document. In addition, your Sponsor can help answer questions you may have. For more technical assistance, please contact Member Support.How do I log into my Back Office?The direct login URL for the B-Epic Back Office is www.bepic.com/backoffice. An easier way to remember is to login from your B-Epic website. Go to www.bepic.com, then click on “Member Login” in the upper right-hand corner of the site. On the Login screen, type in your B-Epic username and password, then click on the “Login” button. More information pertaining to usernames and passwords is provided in the “Account Access” section above. How do I make changes in my Back Office?NOTICE: We’re currently piloting a New Back Office for our Brand Partners, so until the new system launch is complete, make any changes to your account in the original Legacy Back Office. If it defaults to the New Back Office dashboard when you log into your account, it’s easy and quick to switch to the Legacy Back Office. To access the Legacy Back Office dashboard from the New Back Office dashboard: On the left-hand menu of the New Back Office online dashboard, click on “Legacy Back Office”, then click on “Switch to Legacy Back Office”. Then make the changes you need. Be advised, you must save the updated settings before leaving the screen for changes to go into effect. To return to the main screen of the dashboard while in the Legacy Back Office: On the menu at the top click on “Home”, then click on “Dashboard”.To return to the New Back Office dashboard from the Legacy Back Office dashboard: On the menu at the top of the Legacy Back Office online dashboard, click on “New Back Office”, then click on “New Back Office”.•IMPORTANT: It can take up to 24 hours for changes effecting order processing and shipping to ripple through the system; therefore, be sure to make any such changes in advance of when you want them to go into effect.

Section 5: Organization DetailsWhat is my B-Epic organization? Your B-Epic organization encompasses all the members that you sign up as customers and distributors (Brand Partners). Your “Upline” refers to your Sponsor along with the other Brand Partners in the same leg in the levels above you. Your “Downline” refers to all the distributors that you personally sign up/sponsor into B-Epic. Your “Sponsorship Organization” entails all the distributors that you personally sign up/sponsor…and all the distributors that they personally sign up/sponsor…and so on. For additionalinformation, refer to the “B-Epic Brand Partner Overview and Compensation Plan” linked to on the Bepic.com Support page.Who is my Sponsor?Your Sponsor is the person who signed you up into B- Epic. When you signed up for B-Epic, you signed up at their designated website URL and/or you listed their username as the Sponsor Code. Their contact information is listed in the Welcome letter emailed to you when you signed up for B-Epic. Their name can also be found in your Back Office online dashboard; it is listed towards the bottom of the right-hand side on the main screen. Can I change my Sponsor? Once you sign up for a B-Epic account, you cannot change the Sponsor tied to that account. If you want to change your Sponsor, you would need to close your current account and wait three months before you can sign up again. For additional important information, refer to the “Cancellation Policy” posted on the Bepic.com Terms and Conditions page.Where can I view my downline?Log into your B-Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, click on “Downline”, then click on “Binary Tree View”. Where can I view everyone I have personally signed up as a distributor or customer? Log into your B-Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, click on “Downline”, then click on “Personally Sponsored”. This will pull up a list of everyone you have personally signed up as either a distributor or customer. Next to their name, it will designate their account type (i.e., distributor or customer). To view their contact information, click on “Details” in the last column.

Section 6: Replicated Websites What is my B-Epic website URL? What is my replicated website? As a B-Epic Brand Partner, you get two professional replicated websites for your business use: (1) B-Epic website; and (2) B-Epic Builder site. Your designated URLs for these websites are listed in the Welcome letter emailed to you when you signed up for B-Epic. Please note, the website address URLs assigned to you end with your personal B-Epic username (see the examples below). IMPORTANT: In order to be placed in your B-Epic organization (and not in another Brand Partner’s inadvertently), people must sign up at one of the designated URLs that has been assigned to you. •Example B-Epic Website URL: www.bepic.com/YourUsername•Example B-Epic Builder Site URL: www.bepicbuilder.com/YourUsernameWhat’s on the websites and how can I use them? The B-Epic website is the company’s official website. It has lots of great information about our products, company, and business opportunity. And it is the best place to send people to create an account, place an order, and/or join your team. On your B-Epic site, they can sign up as either a customer (free; no sign-up fee) or as a distributor (one-time, non-refundable sign-up fee of $19.95 USD) and they will be placed in your B-Epic organization. Your B-Epic Builder site is where you can send people get a free spot if they are interested in getting started with the business without purchasing any products and paying the sign-up fee to start. When someone enters their information on your B-Epic Builder landing page, they are immediately directed to a B-Epic business opportunity overview (similar to the one on the Bepic.com Opportunity page) with a “Sign Up for Free Spot” button. When they sign up, they will get a free trial distributor account and be placed in your organization. Reminder, free trial distributor accounts are good for 30 days, after-which they need to upgrade their account to stay active. More information is provided in the “Upgrading an Account” sectionbelow. •IMPORTANT: In order to be placed in your B-Epic organization (and not in another Brand Partner’s inadvertently), have people sign up at one of the designated URLs that has been assigned to you. They must type in the exact website address URL that has been assigned to you – and create their account there – for it to be linked to you in the system. Reminder, the website URLs assigned to you end with your personal B-Epic username; they are listed in the Welcome letter emailed to you when you signed up for B-Epic.What languages are the websites available in?Both websites (B-Epic and B-Epic Builder) are available in English. Additional native-translated versions are in the works.In addition, Google Translate has been activated on the sites for the convenience of website visitors who do not read English. From dropdown menu at the top of the site, the visitor can choose from over 100 different languages to have the site translated into on the fly. Please note, Google Translate only translates the text on the webpage; it does not translate logos, words in images, audio or text in videos, or text in attachments. Also, be advised that Google Translate does a literal translation that may or may not represent the accurate meaning of the webpage content. As such, the translation should not be considered exact and in some cases may include incorrect language.

How do I change the landing page template for my B-Epic Builder site?The B- Epic Builder site has three landing page templates that you can choose from to serve as the design for your site’s lead capture page. Each template is designed to appeal to a different kind of business opportunity prospect.You can change which template is displayed on your live B- Epic Builder site at any time and as often as you like. To do this, log into your B-Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, click on “Marketing System”, then click on “Marketing System Dashboard”. About halfway down the screen, click on “Landing Page Template”. On the Preferences screen, select 1, 2, or 3 from the dropdown to see a preview of the three landing page designs. To make the selected design live, click on the “Save Preferences” button. The number showing in the dropdown when you click “Save” corresponds to the design that will display on your live B-Epic Builder site until you change your landing page preference again.
Section 7: Other Marketing Tools What is the B-Epic marketing app and how can I get it?The B-Epic app is a powerful business building mobile application that’s packed with features and tools to enhance how you connect with prospects. Business is about relationships, and our state-of-the art app is designed to automate marketing activities in a non-salesy way. From the app you simply reach out to someone you know…and then let the system handle key steps for you. It will keep you updated instantly as your prospect watches videos, clicks on links, etc. It’s really that easy and effective!As a B-Epic Brand Partner, you can download the B-Epic app for free from the Apple App Store or Android Google Play Store on your mobile device, then login using your B-Epic username and password. The system is designed to be easy to use right away, but if you have any questions there are simple-to-follow training videos in the app.Currently, the app is available in English. Additional native-translated versions are in the works.Is there a live business opportunity presentation that I can send my prospects to?Yes, there is a weekly live B-Epic Business Overview Presentation (in English) that you and your prospects can participate in online or by phone from almost anywhere in the world. Details (including the schedule, webinar join URL, and call-in phone numbers) are posted on the “Webinar/Call Schedule” page linked to on the Bepic.com Support page. The live presentation a simple, powerful way to introduce others to B-Epic. They will hear directly from corporate leaders and top Brand Partners all about our awesome mission, products, programs, and compensation plan. It is a personable live group presentation packed with valuable information, inspirational success stories, as well as actionable take-aways for getting started. In addition, there is time for Q&A, so they can get their questions answered on the spot and then you can get them signed up right after. Where can I get other professional marketing materials?There are lots of great marketing materials – including corporate literature, presentations, marketing videos, product images, and badges/logos – on the “Marketing Resources” page linked to on the Bepic.comSupport page. All the files can be downloaded for business use. Currently, the materials are available in English. In addition, there are some materials in other languages and additional native-translated versions are in the works.In addition, the B-Epic Gear Store USA (www.bepicgear.com) offers a variety of quality professional marketing tools and branded gear, including B-Epic business cards, brochures, shirts, banners, decals, bags, caps, and more. They have free shipping on all items within the contiguous USA and on most items shipped to Alaska, Hawaii, and Puerto Rico. Be advised that due to the high cost of shipping overseas, international inquiries are handled on an individual, custom quote basis. See the store site for details. Can I create my own marketing materials to use for my B-Epic business?As an Independent Brand Partner, you may create your own materials to market your B- Epic business.However, all such marketing materials must comply with company standards and be approved by Corporatein advance.

On all marketing materials, you are required to disclose that you are an Independent Brand Partner. To ensure compliance, use the B-Epic Independent Brand Partner logo and/or reference that you are an Independent Brand Partner wherever you list your name or contact information. That logo can be downloaded from the “Marketing Resources” page linked to on the Bepic.com Support page. Also, be advised that use of the “B-Epic” or “BEPIC” company name is not permitted in Brand Partner usernames, email addresses, and third-party website URLs. For additional important information, refer to the “Brand Partner Code of Ethics” and “Anti-Spam Policy” posted on the Bepic.com Terms and Conditions page. Any violations may result in the suspension or termination of your B-Epic affiliate/independent distributor account. B- Epic’s Brand Partner Code of Ethics.All B-Epic Brand Partners are held to our Code of Ethics, which include not making disparaging remarks about other brand partners or companies and refraining from any fraudulent activities, illegal product or income claims, providing misleading information on company forms, cross-recruiting, and any other actions deemed harmful to the Company. B-Epic affiliates/independent distributors are required to disclose that they are an “Independent Brand Partner” on all marketing materials. All marketing materials must be approved by B-Epic Corporate. Use of the “B-Epic” and “BEPIC” company name is not allowed in Brand Partner email addresses or third-party marketing websites. Any violations of Code of Ethics may result in the suspension or termination.Refer to “Brand Partner Code of Ethics” posted on the Bepic.com Terms and Conditions page. B- Epic’s Anti-Spam Policy. In order to protect our Members and ensure the long-term growth and success of B-Epic, we maintain a ZERO tolerance policy towards the sending of spam. Spam email is defined as Unsolicited Commercial Email (UCE). B- Epic neither condones nor tolerates the sending of unsolicited or spam email by its affiliates/independent distributors. You are solely responsible for email sent on your behalf.In the event that you send spam email to people without their permission, you risk immediate and permanent termination of your B-Epic account and forfeiture of all contacts and commissions in that account. As a B-Epic Brand Partner, you understand and acknowledge all the following: It is illegal to forge B-Epic information and headers in emails and it is illegal to neglect to include a valid unsubscribe link in any emails sent out. Anyone found doing so will have their B-Epic account terminated. All B-Epic Brand Partners are required to download from their Back Office the list of email addresses that have generated a complaint and permanently remove them from their database. If we receive a complaint from the same email address as a previous complaint from an email that was sent more than a week after the original complaint was filed, B-Epic has the right to terminate your account. B- Epic does not allow traffic from traffic exchange websites or other low-quality traffic sources. Any affiliate/independent distributor who has what B-Epic considers by its discretion an abnormally low conversion rate from hits to their landing pages may have their websites deactivated and/or their B-Epic account terminated. B- Epic will immediately and permanently terminate your account and suspend all future commissions for violating these policies. You will not be eligible for a refund if you are terminated for violating these policies. We also reserve the right to take legal action against any Member found violating this policy. Refer to the “Anti-Spam Policy” posted on the Bepic.com Terms and Conditions page.

Section 8: Product DetailsFor more information, refer to the “Product Details” linked to on each product’s page on the Bepic.comwebsite. Also refer to the “Product Disclaimer”, “Health Information Disclaimer”, and “Testimonials Disclaimer” posted on the Bepic.com Terms and Conditions page. What currency are product prices listed in?All prices / dollar amounts are in USD (United States Dollar). What is the Money Back Guarantee for B-Epic products? B- Epic has a 30-day 100% refund policy on product purchases. Sample size, product packs, or multi-unit purchases (e.g., Buy 2 Get 1 Free) do not qualify. Refunds are given based on the original purchase price. Shipping and handling charges are non-refundable. Instructions are provided in the “Returns and Refunds” section below. Are B-Epic products made to high standards?Yes, B- Epic product are made to the highest of standards. Our lead manufacturer is GMP and NSF Certified. This is a very high designation in the industry. There are approximately 3, 500 manufacturers in the USA, and less than 30 of them have both certifications. B- Epic products are made in the USA, except as noted below. The “Made in the USA” designation is listedon the product label / package. •HYDR8 is made from 100% pure Okinawa Sango coral calcium granules harvested from grains of fossilized coral deposits from the deep-sea ocean floor off the coast of the Okinawan Islands in Japan. No live coral is harvested. Great care is taken during harvesting, so that living coral is not endangered. •REJUVEN8 was developed by an award-winning biochemistry cosmetics lab in Switzerland.Are B-Epic products Natural or Organic?B- Epic health supplement products are not certified as “Organic”, but they are primarily made of high-quality natural ingredients, including herbal extracts, medicinal mushrooms, whole real foods, and other natural substances. Some more minor ingredients – usually listed under “Other Ingredients” – are professional-grade man-made substances. Refer to the list of ingredients printed on each product’s label / package as well as provided on the “Product Details” document linked to on the product’s page on the Bepic.comwebsite.Are B-Epic products Vegan? B- Epic health supplement products are vegan, except as noted below.

Brand Partner Handbook (Distributor FAQs and How To’s)Page 14 | B-Epic Some boxes of ACCELER8 RESTORE (containing opaque white capsules) and ACCELER8 SLEEP (containing opaque purple capsules) have pharmaceutical-grade gelatin capsules – as noted in the “Other Ingredients” printed on their product boxes. However, starting May 2020, we will begin switching to a vegan-friendly capsule for ACCELER8 RESTORE and ACCELER8 SLEEP. To indicate this change, the “Other Ingredients” on the boxes will be updated as follows: (1) ACCELER8 RESTORE Other Ingredients: HPMC Veggie Capsule, Carrot (natural color); and (2) ACCELER8 SLEEP Other Ingredients: HPMC Veggie Capsule, Titanium Dioxide.Are B-Epic products Gluten-Free?Yes, B- Epic health supplement products are gluten-free. Where can I get a list of ingredients and supplement facts for each product?In addition to being printed on the product label / package, the list of ingredients and supplement facts for each product are included on the “Product Details” document linked to on the product’s page on the Bepic.com website. These documents are also available for download on the “Marketing Resources” page linked to on the Bepic.com Support page•NOTICE: Be advised, for some products – specifically ELEV8, ACCELER8 RESTORE, and ACCELER8 SLEEP – there are different formulations for USA and NON-USA markets. In these cases, both versions are provided on the “Product Details” document linked to on each product’s webpage on the Bepic.com website.What are the International Terms for ordering B-Epic products?By ordering from us you agree to these terms. If you are ordering a product to be shipped outside the USA, you are advised to contact your country’s customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country’s customs office due to unauthorized product, contents, and/or ingredients, B-Epic is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country’s limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well-documented official permits in advanced and not guaranteed to be approved by the other country’s customs office. Thank you for your understanding.Refer to the “International Shipping Terms and Restrictions” posted on the Bepic.com Terms and Conditions page.

Do my customers need to sign up for an account to order from me?Yes, every customer needs their own B-Epic account in which they place and manage their personal orders. It’s free and fast to sign up as a customer. And there is no monthly minimum order requirement for customers to keep their account open.Is there a sign-up fee to join B-Epic?It is free to sign up as a customer. There is no sign-up fee for Preferred Customer accounts.There is a small, one-time, non-refundable fee ($19.95 USD) to sign up as an independent distributor (it is added to their first order total automatically). However, people can get a free trial distributor account for 30 days via your B-Epic Builder URL (details provided below). Where to I send people to sign up?In order to be placed in your B-Epic organization (and not in another Brand Partner’s inadvertently), have people sign up at one of the designated URLs that has been assigned to you. They must type in the exact website address URL that has been assigned to you – and create their account there – for it to be linked to you in the system. Reminder, the website URLs assigned to you end with your personal B-Epic username; they are listed in the Welcome letter emailed to you when you signed up for B-Epic.Send people to your B-Epic URL to sign up as either a customer (free) or as a distributor (one-time, non-refundable sign-up fee). Their order can be set up on monthly autoship at sign-up, but they can disable that feature or modify their order preferences later if they want for any reason. Reminder: Distributors need a qualifying order each month to maintain an active account (FYI, this does not apply to retail customers).If someone wants to get started in the business without purchasing any products and paying the sign-up fee, send them to your B-Epic Builder URL to sign up for a free spot. Reminder, Free trial distributor accounts are good for 30 days, after-which they need to upgrade their account with a qualified monthly personal order to stay active. More information is provided in the “Upgrading an Account” section below.How do I sign up a new customer?To sign up for a customer account, have them go to your B-Epic URL, then click on “Join” or “Create Account” in the upper right-hand corner of the site. Be advised, they must sign up at YOUR designatedURL to be placed in your B-Epic organization (and not in another Brand Partner’s inadvertently). Select their Country from the dropdown; this should be the country in which they reside and to where their personal orders will be shipped. Be advised that registering for a Country other than where they actually live will cause issues for ordering. For additional important information specifically pertaining to members residing outside the USA, refer to the “International Shipping Terms and Restrictions” posted on the Bepic.com Terms and Conditions page.Next, select the type of account they want to create; click on “Preferred Customer”. If the system prompts them to enter a Sponsor Code, they need to type in your username as the Sponsor Code. T o ensure they are placed on your team, make certain they enter YOUR username as the Sponsor Code when they sign up.

Then, select the product pack they want to order. Please note, prices are listed in USD currency. (FYI, there is no monthly minimum order requirement for customers to keep their account open.)Next, fill in the account details form, then click the green “Continue to Review” button. Detailed instructions for how to fill out the form are provided below in this section. Then, enable auto-shipments to make sure they get their product(s) every month. (FYI, they can modify or disable their monthly autoship subscription later if they want.) More information is provided in the “Autoship Program” section below. Lastly, follow the final prompts to complete the sign-up process. Reminder, it is free to sign-up as a customer; there is no sign-up fee for Preferred Customer accounts.How do I sign up a new distributor on my team?To sign up for a distributor (Brand Partner) account, have them go to your B- Epic URL, then click on “Join” or “Create Account” in the upper right-hand corner of the site. Be advised, they must sign up at YOURdesignated URL to be placed in your B-Epic organization (and not in another Brand Partner’s inadvertently). Select their Country from the dropdown; this should be the country in which they reside and to where their personal orders will be shipped. Be advised that registering for a Country other than where they actually live will cause issues for ordering. For additional important information specifically pertaining to members residing outside the USA, refer to the “International Shipping Terms and Restrictions” posted on the Bepic.com Terms and Conditions page.Next, they select the type of account they want to create; click on “Independent Distributor”. If the system prompts them to enter a Sponsor Code, they need to type in your username as the Sponsor Code. T o ensure they are placed on your team, make certain they enter YOUR username as the Sponsor Code when they sign up.Then, select the product pack they want to order. Please note, prices are listed in USD currency. Each pack is assigned a PV and CV value. Distributors need a 40 PV or higher qualified product pack order each month to maintain an active account (this does not apply to customers). To maximize commissions and bonuses, they need to have a 70 CV or higher qualified product pack order every month.Next, fill in the account details form, then click the green “Continue to Review” button. Detailed instructions for how to fill out the form are provided below in this section. Then, enable auto-shipments to ensure they have any order every month. (FYI, they can modify or disable their monthly autoship subscription later if they want.) More information is provided in the “Autoship Program” section below. Lastly, follow the final prompts to complete the sign-up process. Reminder, there is a one-time, non-refundable sign-up fee ($19.95 USD) for distributor accounts.Can I sign up someone as a distributor for free? Yes! People can sign up for a free trial distributor account via your B-Epic Builder URL. This is a great place to send someone who wants to get started in the business without purchasing any products and paying the sign-up fee to start. Be advised, free trial distributor accounts are good for 30 days, after-which they need to upgrade your account with a 40 PV or higher qualified product pack order each month their it active.

Brand Partner Handbook (Distributor FAQs and How To’s)Page 17 | B-Epic To sign up for a free trial distributor account, have them go to your B-Epic Builder URL, then fill in their name and email address, and click on the “Show Me Now” button. At the top of the next screen, click on the “Sign Up for Free Spot” button. Be advised, they must sign up at YOUR designated URL to be placed in your B-Epic organization (and not in another Brand Partner’s inadvertently). Select their Country from the dropdown; this should be the country in which they reside and to where their personal orders will be shipped. Be advised that registering for a Country other than where they actually live will cause issues for ordering. For additional important information specifically pertaining to members residing outside the USA, refer to the “International Shipping Terms and Restrictions” posted on the Bepic.com Terms and Conditions page.Then click on the “Continue as Distributor” button.If the system prompts them to enter a Sponsor Code, they need to type in your username as the Sponsor Code. T o ensure they are placed on your team, make certain they enter YOUR username as the Sponsor Code when they sign up.Next, follow the prompts to complete the sign-up process.How to fill in the account details form on the sign-up screen. The information provided will be securely stored in their online member account and used to process theirorder each month (they can change it after-the-fact as often as you need). Be advised, your username, first and last name, email address, and phone number will be posted as the site contact on your replicated bepic.com website.USERNAME: Create a username that is easy to remember and simple to type. Do NOT use an email address, symbols, special characters, non-English characters, or the “BEPIC” company name in your username. Be sure to write down your username for safe keeping; you’ll need it to access your account later.PASSWORD: Be advised that passwords ARE case sensitive. Keep your password safe for future reference.FIRST NAME & LAST NAME: This must be your actual, real name. Be advised, the name you provide here will be how it is listed on your account profile and used in company correspondence and recognitions.COMPANY NAME: This is optional and would only be applicable if you are signing up as a company versus as an individual. For example, Dr. Jane Doe, Acme Wellness Center. (Do not enter “B-Epic” here.) PHONE: A valid phone number is required in case we need to contact you about your account or order.EMAIL: Communications about your account are sent via email, so be sure to provide a valid email address.SHIPPING ADDRESS: Provide the default shipping address for your account. This address must be able to accept package deliveries in a safe, secure area. BILLING ADDRESS: Provide the default billing address for your account. This address must match the one to which your credit card is registered (i.e., the address that is currently on file with your credit card provider). PAYMENT INFORMATION: Provide the default payment method for your account. Be careful to correctly type in the information. (FYI, the charge on your credit card statement will show merchant name “R&D Global”.) What should I do if the system has a glitch during the sign-up process?

Brand Partner Handbook (Distributor FAQs and How To’s)Page 18 | B-Epic Immediately contact Member Support if you experience a glitch in the system when signing up (e.g., you are sent to a blank form after you have already filled out and submitted one). If this happens, do NOT fill out and submit the form again because doing so will cause another account to be created (and duplicate billing, if applicable). Instead, immediately contact Member Support so we can help you (you’ll need to provide us with the username you just created and the type of internet browser you’re using).What happens after someone signs up?Shortly after they complete the sign-up process, they should receive a confirmation email from B-Epic containing important account access information. If they do not see that email within a few minutes, please advise them to check the SPAM folder in their email system in case it went there. If they do not receive that email, have them contact Member Support right away so we can help them fix the problem. Once they have their account information, we recommend they immediately log into their account to ensure everything is correct and to track their order.How do I change the binary leg placement preference (rotator) when signing up new people?When you first join as a distributor, the binary leg placement preference (rotator) in your account is automatically set to “Alternate”. This setting means that the first person you sign up/sponsor (for a distributor account) will be placed on your Left Team, the next person will be placed on your Right Team, the person after that will be placed in your Left Team, and so on.We recommended that you keep this setting as is until you have signed up at least eight people – four on your Left Leg and four on your Right Leg. After that, if you want to focus on a particular leg for some reason, you can change your rotator preference at any time and as often as you want. To change your rotator preference, log into your B-Epic member account. In the Legacy Back Office (online dashboard), go to the menu at the top of the screen, click on “Home”, then click on “Account Profile”. Then, on the Your Account Profile screen, scroll down to “Binary Leg Placement Preference” (towards the bottom). From the dropdown, select which leg you want the rotator changed to. Then click on the “Save Profile” button. Be advised, you must save the updated settings before leaving the screen for changes to go into effect. After that, every time someone signs up as a distributor via your B-Epic website, they will automatically be placed in that leg until you change your rotator preference again.Reminder, the goal is to balance both legs in your Sponsorship Organization t o maximize your commissions and bonuses. For more information, refer to the “B-Epic Brand Partner Overview and Compensation Plan” linked to on the Bepic.com Support page.•CAUTION: We cannot move people from one leg to another after they have signed up, so be sure to change your rotator preference as often as you need BEFORE you sign up more and more people.
Section 10: Onboarding New Sign-UpsHow am I notified when someone signs up on my B-Epic websites?B- Epic’s system automatically emails to let you know when someone signs up on one of your designated B- Epic websites. Examples provided below. That email message includes their name and contact information. As their Sponsor, you are encouraged to immediately contact them to personally welcome them to B-Epic and see if they need any assistance. NEW CUSTOMER WELCOME LETTERSUBJECT: Welcome to B-Epic – New Customer Account!MESSAGE:Dear {CustomerFirstname},It is our pleasure to welcome you to B-Epic!You can purchase additional products, manage your monthly autoship subscription, track the delivery of your orders, and lots more from your member account / B-Epic Back Office online dashboard. B-Epic Member Login / Back Office: www.bepic.com/backoffice Your B-Epic Username: {CustomerUsername} Your B-Epic Password: {CustomerPassword}If you have any questions, the easiest way to get an answer is to check out the frequently requested information on the Bepic.com Support page or feel free to contact your personal B-Epic representative. Name: {SponsorFirstname} {SponsorLastname} Email: {SponsorEmail} Phone: {SponsorPhone}If you need assistance from Member Support, submit a support ticket in the Back Office online dashboard or call 888-335-7493 during business hours (8 am to 5 pm Monday thru Friday, Mountain Time; closed USA holidays). We are excited for you to experience the life-changing benefits of B-Epic’s high-performance lifestyle products for yourself!Sincerely,The B-Epic Corporate Team NEW BRAND PARTNER (DISTRIBUTOR) WELCOME LETTERSUBJECT: Welcome to B-Epic – New Brand Partner InformationMESSAGE:Dear {MemberFirstname},Congratulations on joining B-Epic!We want to welcome you as our newest Brand Partner.
To help you get oriented, your personal B-Epic representative (Sponsor) will be contacting you soon, but feel free to reach out to them right away with any questions you may have. Name: {SponsorFirstname} {SponsorLastname} Email: {SponsorEmail} Phone: {SponsorPhone}To kick-start your success, complete the “Brand Partner Getting Started Checklist” as soon as possible; download it from the Bepic.com Support page. For more information about your account, business dashboard, and marketing tools, check out the other valuable resources and frequently requested items on that webpage as well. As a B-Epic Brand Partner, you get access to our complete business, marketing, and ordering system.From your member account / Back Office online dashboard, you can track orders, commissions, and contacts. B-Epic Member Login / Back Office: www.bepic.com/backoffice Your B-Epic Username: {MemberUsername} Your B-Epic Password: {MemberPassword}Also, you get two professional replicated websites to use as a Brand Partner; your assigned URLs for these sites are listed below. (Please note, they end with your personal B-Epic username.) Be sure to direct people to these exact website addresses to sign up, so they are placed in your B-Epic organization (and not in another Brand Partner’s inadvertently). Your B-Epic Website URL: www.bepic.com/{MemberUsername} Your B-Epic Builder Site URL: www.bepicbuilder.com/{MemberUsername}If you need assistance from Member Support, submit a support ticket in the Back Office online dashboard or call 888-335-7493 during business hours (8 am to 5 pm Monday thru Friday, Mountain Time; closed USA holidays). Again, welcome to the team! We are excited to be on this EPIC journey with you!Sincerely,The B-Epic Corporate Team NEW FREE (DISTRIBUTOR) ACCOUNT WELCOME LETTERSUBJECT: Welcome to B-Epic – Important information about your accountMESSAGE:Dear {FreeMemberFirstname},It is our pleasure to welcome you to B-Epic! Congratulations on your interest in one of the most exciting cloud-based business opportunities today.You have been set up with a FREE spot so you can experience everything we have to offer our Brand Partners AND start making money right away. Please note, your free trial distributor account is good for 30 days, after-which you need to upgrade your account with a qualified monthly personal order (40 PV or higher) to keep it active. But that should give you plenty of time to experience the real money-making potential of having your own B-Epic business.
Brand Partner Handbook (Distributor FAQs and How To’s)Page 21 | B-Epic Then the rest of the letter contains the same information that is includedin the “New Brand Partner Welcome Letter” above. What information is sent to someone when they sign up?When someone signs up, our system automatically sends them an email welcoming them to B-Epic.Examples provided below. We recommend they keep that email somewhere safe for future reference. It contains important information pertaining to their account. It also includes your (their Sponsor) name and contact information, so they can contact you for more information. We highly recommend you personally reach out to them right away to help them get started. NEW CUSTOMER SIGN-UP NOTIFICATIONSUBJECT: You have a new B-Epic customer: {CustomerFirstname} {CustomerLastname} MESSAGE:Dear {SponsorFirstname},Congratulations! You have a new customer! {CustomerFirstname} {CustomerLastname} signed up as Preferred Customer on your B-Epic website. Name: {CustomerFirstname} {CustomerLastname} Email: {CustomerEmail} Phone: {CustomerPhone}Once they receive their order, we suggest reaching out to them to see how much they liked it. Plus, it creates a great opportunity to recommend additional B-Epic products that they might enjoy as well.However, if you do not see an order from them soon, we recommend contacting them to check if they have any questions or need assistance. Either way, making a personal connection is always a nice touch to a customer experience!Sincerely,The B-Epic Corporate Team NEW PERSONALLY SPONSORED BRAND PARTNER (DISTRIBUTOR) SIGN-UP NOTIFICATIONSUBJECT: Congratulations! {MemberFirstname} signed up on your B-Epic siteMESSAGE:Dear {SponsorFirstname},Congratulations! {MemberFirstname} {MemberLastname} signed up as a Brand Partner on your B-Epic website and has been placed in your organization.We highly recommend you immediately contact them to personally welcome them to B-Epic and help them get started right away. Name: {MemberFirstname} {MemberLastname}Email: {MemberEmail}

 

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